Frequently Asked Questions

You are able to watch our VOD's on an XBOX, however the service does not work on a PS3.

Your username and password are case sensitive. Make sure you're entering them correctly as too many failed attempts can cause your IP to be blocked, which can last for several hours.

If you're certain that you're entering the correct login information you might want to check to make sure that you have cookies enable. For more information on cookies click here.

If those solutions don't solve your problem you can always request a new password. Enter your username or email address associated with your account and hit the "E-mail new password" button.

If you didn't receive an email with new login information you will want to check your junk mail or spam folder. If after 30 minutes you still haven't received an email from us, contact us at smartmark5@gmail.com.

First check to make sure that you're not running any programs that are taking  processing power or bandwidth.  Please note that others in your home may also be using bandwidth if they are connected to the same network with another computer or device, such as a gaming console or tablet.

You will also want to make sure that your internet connection can handle high quality streaming video. To test your internet connection go to www.speedtest.net. We recommend an internet connection of 1 Mbps or better.

Finally we recommend that you clear your internet browser's cache and restart your computer.

If these don't solve your problems then it may be an issue on our end. Email us at smartmark5@gmail.com with as much information as you can provide us.

If you have any questions regarding the site or an order, email us directly at smartmark5@gmail.com

Yes, our on-demand videos are iOS supported. We are currently still working on live iPPV support for iOS.

Absolutely not! All of our video on demand titles and live event streams are viewable worldwide.

Yes, it is recommended that you have high speed DSL, cable, FiOS, T1, or T3 internet access to view our videos.

Video on Demand titles are encoded using H.264 video and AAC audio with an average bitrate of 1500kbps. Check out our Free Matches section to test out the quality for yourself!

Live streams are also encoded using H.264 video and AAC audio but feature multiple bitrates ranging from low to HD quality based on your internet connection.

No, we currently don't offer our videos as downloads.

We currently only accept payment via PayPal.

Your video will be available to play immediately after paying.

Indefinitely!

Your videos appear under the "My account" section of the site.

Sure! If you have a question that hasn't been covered please feel free to email us at smartmark5@gmail.com